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TERMS OF SALE Payment must accompany your order and must be remitted in US funds. No checks or purchase orders accepted for online orders. If you wish to use a check or purchase order, place your order by mail or fax, as detailed below. If you need additional information about purchase orders, please contact PearlsMEDTM at 1.800.946.9165 or at info@pearlsmed.com. Full payment, including shipping and handling is required with all orders. No product or service is processed until full payment is received. Orders Processing Four Easy Ways to Order: Ø    1 By Phone: 1.800.946.9165 between 9:00 and 4:00 pm Pacific time, Monday-Friday. Please have your credit card information ready. Ø    2 By Mail: Return the order form with your payment (payable to PearlsMEDTM) to: PearlsMEDTM PO Box 79396 Corona, CA 92877 Ø    3 By Fax*: Fax your order form to: 408/228-0711, 24 hours a day. Please provide credit card information, shipping and billing information, and daytime phone number. Ø    4 By Internet*: Order online using IndeFree's convenient and secure Online Catalog. Or send your order information, including title, order number, and quantity, to info@pearlsmed.com.  Please provide credit card number, expiration date, name as it appears on the card, credit card billing address, daytime phone number, and shipping address. *Note: If you fax your order or send it via the Internet, please do not send a duplicate by mail. General Shipping Information Please allow 2 weeks for processing and shipping of product orders. Service Center hours are 9:00 am to 4:00 pm Pacific time. Any Email delivery or Express Delivery orders taken after Noon Pacific time will be processed the following business day. Delivery day is calculated from the date the order is processed. Refund Policy CONFERENCES/COURSES:  If you are unable to attend a class or workshop for any reason, your payment will be handled in the following manner: Ø    100% CREDIT towards a future class if no cancellation and no attendance is made. -Or- Ø    REFUND minus a 10% processing fee if cancellation is received within 30 days of conference date. Request for credit or refund must be made in writing and a copy of the receipt must be furnished. PRODUCTS:  No refunds are available on custom design orders such as brochures, postcards, logos, websites, or printing orders.  Returns and exchanges on standard products or generic orders must be made within 30 days of receipt of order. If your exchange costs more than the original order, please submit additional payment with your request. A return form is printed on the bottom of the packing slip for your convenience. Just fill it out, and return it with the item. Merchandise should be returned in resalable condition. Shipping and handling costs are not refundable. MEMBERSHIPS: No refunds are available for memberships. Prices Prices are subject to change without notice. Shipping & Handling Charges Up to $9.99 .......................... $3 $10 to $49.99 ....................... $6 $50 to $99.99 ....................... $9 $100 to $199.99 .................. $13 $200 to $299.99 .................. $17 $300 or more ...................... $24 -plus- For international orders outside of Canada or Mexico, please add: ..... $16 -plus- For Express Delivery (phone orders only), please add the following to your shipping charge: 2nd-Day air ........................ $15 Next-Day air ...................... $30 Regular Shipping Most orders are shipped by United Parcel Service. PO Box, APO, and FPO numbers are shipped 1st class mail. Allow 3 weeks from receipt of order for items to reach you. Refunds for Overpayments Overpayments of $5 or more will be refunded automatically. Overpayments under $5 will be refunded only upon written request. Our Guarantee If anything you order from PearlsMEDTM fails to meet your expectations, please call 1.800.946.9165 to discuss a resolution. (Shipping and handling costs are not refunded.)